FAQ

When will "X" be back in stock?
As a small business it can be difficult to restock items prior to their being sold out. If an item was not very popular, it will most likely not be restocked. Please follow us on social media for any and all restock announcements. 

Do you ship to the UK?

Due to new VAT laws that went into effect Jan. 1, 2021, we will not be able to accept any orders shipping to the UK. However, please feel free to browse our Etsy shop.

Where are you located?

All orders from Pistol Pie are packaged and shipped from Texas, USA!

When will my order ship?

We typically process orders within 2-6 business days from the time it is placed. During the holidays this may take 4-8 business days.

How can I cancel my order?

You have 1 business day from the time the order was placed to contact us. Please send an email to info@pistolpie.com.

What is your return policy?

All sales are considered final. Returns or exchanges will not be accepted. Please ensure all details are read in the product listing prior to purchasing. If additional information is needed please contact us at info@pistolpie.com.

My package is missing! What do I do?

Please contact your local post office for assistance. We have no control over the package once it is in the carrier's possession. Most orders will receive tracking which can provide information on the shipping status.

The address I gave was wrong and my order is now being returned. What do I do?

Once the package is in our possession we can assist you with a reshipment however a shipping fee will apply.